Shipping & Returns

Fast free delivery to your door

Please note that we only sell and deliver to the United Kingdom.

Refund Policy

Q. I have a faulty product what do I do?

A. If the product is under 28 days old you can return it to us in as new condition and we will exchange it for new. If the product is over 28 days old and falls within the manufacturers guarantee we will repair the item and return it to you as soon as possible. Guarantee lengths vary from item to item please check your guarantee card which came with your product.

Q. Where do I send my return?

A. Please send securely (we recommend recorded or special delivery) to:

Mateque Hair Products Ltd.
2 Pennythorne Drive
Leeds, LS19 7DS


We DO NOT sell products on a trial basis. In the event that you are not satisfied with a purchase you may return UNUSED and UNOPENED goods within 7 days for a full refund (excluding delivery charges).